The face behind Sunday Tide.

I’ve ventured around Australia and to many countries across the world. I’ve explored some amazing places and had one-of-a-kind experiences while travelling around.

I’ve been on tours that were out of this world good, and wondered ‘why don’t more people know about this?’

I’ve come across some hurdles while navigating tourism businesses online, too…

• I had trouble booking - there was no location listed for the scenic flight

• I couldn’t work out when the cellar door was open

• After the amazing tour I never heard from them again and the relationship we built ended right there

You get the picture! These are the very real pitfalls I see so many tourism businesses falling into.

Digital marketing and nailing your online customer experience can solve all of these problems.

Getting these right will bring in new customers and encourage existing ones to rebook and spread the word.

This is where Sunday Tide comes in.

We help you get inside the mind of a customer to ensure your online presence and processes are meeting their needs. Here’s what it could look like:

An audit of your digital customer experience = fully understanding what it feels like to book as your customer and navigate your business.

Designing your digital customer experience = making sure all the right information and persuasive elements are there so that booking feels like a no-brainer.

Re-engaging your existing customers = creating a plan to increase value - for both them and you!

Developing a strategy to attract new customers = an annual or quarterly marketing plan to find new customers and nurture your community

My back story…

A south-west Victorian, I grew up in a rural community and moved to the city to chase a university education and a career in marketing and communications.

With a Master’s under my belt, I have gained more than 10 years’ experience in digital marketing and social media for some of the country’s largest organisations.

Living on Victoria’s Surf Coast, I’m passionate about helping small and medium businesses get ahead using the skills I’ve honed over the past decade.